I still see the main challenge facing Web 2.0 knowledge sharing as coping with ‘bad behavior’, but I try out a new categorization scheme that puts the potential solutions into three types:  algorithm, network, and human.

Knowledge sharing successes in Web 2.0 – An update from JP Allen on Vimeo.

Though the video itself has extremely low production value (adding to its authentic charm?!?), I found it useful to revisit the paper two years later and talk about the changes I would make if I rewrote it today. 

[Video production note: If you watch the video from the vimeo.com page, you'll see the full HD picture. I tried using YouTube, but the low quality killed the computer screen video, and mangled any motion.]

There are opportunities for special issues, and publishing teaching cases.  So don’t be shy with those ideas.

While many users will be focusing on the cleaner interface and much-needed new features (like a decent wiki, and a blog you can comment on), the big idea in Moodle 2.0 is connecting to the outside world.  Moodle will finally have APIs that allow other sites and programs to interact with your online courses, opening up all kinds of new application possibilities.

But I think the most intriguing idea is the ‘Community Hub‘.  Moodle 2.0 will make it possible to create directories of online courses that are available across Moodle sites.  It will also allow the downloading of course templates, or even entire courses, from other Moodle sites that wish to share.  Moodle ‘hubs’ will be the directories where Moodle sites send their information if they are looking for outside students to enroll, or want to share their course materials with others.

But here’s the key:  anyone can be a Moodle ‘hub’.  A university department, or a professional organization, could become a Community Hub for sharing course materials.  This takes the open courseware idea to the next level:  instead of seeing the syllabus and lecture notes, you download the actual course, activities and all, tailor it to your needs, and execute.

Will there be an advantage to becoming the Community Hub for a subject?  Beyond the obvious reputational benefits, we can guess that schools closest to the center of these information-sharing networks will take the lead in using this information effectively.  If the commoditization of standard course offerings continues–where traditional lecture/textbook/test courses all look the same, online or offline–universities will need to use the standard course as a foundation, but then create unique learning experiences that offer something more.  Providing only a commodity educational process–or a process that isn’t even as good as the commodity–is not a fun place for our university business model to be.

According to Moodle’s planning docs, the Community Hub server is only 60% done, so who knows whether it will be released this summer.  That might give you more time to create your plan for educational global domination.

I wrote the paper because I see a number of organizations (including my own dear University) using what I call a substitution strategy for open source:  rip out existing proprietary software, and replace it with a ‘free’ open source equivalent.  That strategy has advantages, but it ignores many of the unique benefits of open source use.  I classify these unique advantages into two types:  an increased rate of innovation inside organizations (innovation), and an increased rate of innovation sharing between organizations (knowledge reuse).

In certain situations, such as my San Francisco local government study, I’d argue that the smarter open source strategy would be innovation, not substitution.  Focus your open source efforts on new deployments for unmet organizational needs, and let them grow.  Don’t spend all your time trying to replace existing proprietary software that ‘works’.

The editors gave it a new title:  “Knowledge-Sharing Successes in Web 2.0 Communities”.  The updated title better reflects my argument that the field of ‘Knowledge Management’ can, and should, learn from Web 2.0 communities how to get people to share more knowledge.

So put away those knowledge lifecycle diagrams and action plans, and start copying shamelessly from the masters at Craigslist, Wikipedia, Yelp, PlentyOfFish, Digg, and, heaven forbid, Facebook.

[Update:  article published in the Spring 2010 edition.]

Out of 39 papers, I was able to link to the actual, published paper on the web twice.  I found links to early drafts or versions of the paper in five other cases.  Google Books has part or all of four other publications, and a copy of another paper in its cache.  The rest are either paid access only, or don’t exist as far as the web is concerned.  Prices ranged from $20 to $43 US per article.

Not only is some kind of open access the ‘right thing to do’, it helps work get cited more often–from 45 to 500% more often, according to MIT’s open access policy FAQ.  I’ll be proposing that USF adopt a similar open access policy for scholarly works and course syllabi, with the ability to opt-out no questions asked.  But it’s important for the default to be open, as the NIH found out when they started their open access policy in 2008.  Sharing shot up from 4 to about 60%.

I do love the citations feature on Google Scholar though, and I’ve added that to the page.  It’s a lifesaver for those of us without ISI/Web of Knowledge access.

You can see the high quality line-up of speakers and abstracts at our workshop website, available here.  (If anyone wants to know the pros and cons of building with Google Sites, I have some opinions…)

Looks like we’ll go for another post-ICIS workshop in St. Louis next year.

My upcoming faculty exchange to the Azores starts in April.

After the enthusiastic reception I received at the AIS SIG-ED meeting, it’s clear to me that many profs in the field agree that customer relationships and analytics (real-time information on customers) are a new tech ‘gold mine’ for business.  While Information Systems knowledge is clearly needed to understand and manage information resources (our traditional ‘bread and butter’), and is increasingly needed to manage processes, the shift towards digitizing products, services, and the customer relationship itself is injecting technology even deeper into every business.  ‘Digital business’ is a great place for newly graduating students to develop skills that will allow them to make a unique contribution to organizations right away.

Slides from my Digital Business talk at AIS SIG-ED are available here.

At UCT, not only was I able to meet with some of Mark Shuttleworth’s professors, but also ran a session of their Master’s degree seminar.  Most of the student projects were focused on adoption issues in South Africa.  I hope to do some future work with their team on open source adoption.

At Monash, I spent a month as a visiting researcher.  I was interested to learn that the organizational and social informatics group was not only going strong, but in fact had healthier student numbers than any other area of the IT school.  Their group was strong in health care, government, and community informatics.