5 things you can do with your customers online

Posted By: jpallen August 25, 2008

Slides from my mini-lecture, 5 things you can do with your customers online, are here as promised.  Originally offered as part of our MBA orientation, with a new version for our undergraduate welcome event in April, 2009.

My advice for students starting with social media?  Try these simple tasks first:

  • Set a google alert for a topic you care about (LISTENING)
  • Comment on a corporate blog (CONVERSATION)
  • Send a product evangelist email (EVANGELISM)
  • Answer a question on an online forum (SELF-SUPPORT)
  • Vote for a product idea online (CO-CREATION)

1 Comment on "5 things you can do with your customers online"

  1. sally | August 27, 2008 at 2:12 pm |

    JP, funny that you mention these suggestions. I just recently set a google alert for ‘my dream job’ industry I am pursuing in NY. 🙂

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